The scammer contacts the recipient pretending to be their bank and deceiving them into giving additional card information they need to commit the fraud.
The recipient receives a text message similar to; ‘You will shortly receive a text message from Lloyds Bank to confirm recent activity on your account’. Remember, if criminals have parts of your bank card they will work out the issuing bank.
This is followed up by a second text stating ‘Your Lloyds Credit card ending in #### (stating the correct 4 numbers) was used on X date at X place for £X amount. This payment was declined. If this was you reply YES otherwise reply NO. There is no need to call us.
Responding to this text is the quickest way to update your account. The criminal invites you to reply whether it is Yes or No. By replying you are telling them that you have received the text and that you may have taken the bait. Also note, they say responding by text is the quickest way to update your account, this should read ‘this is the best way we can steal further information and your money’.
Expect a genuine bank text to say something like, ‘if it was you, do nothing. If it wasn’t you, contact your bank’. Do not click on any link or contact the telephone number quoted in the text or any communication. Use your previously tried, tested and trusted method for contacting your bank.
This second text is followed by a phone call with the caller talking about fraud and inviting the recipient to press various numbers on the keypad.
The criminal can then be persistent, calling several times over a couple of days, each call preceded by a text.
Avoid pushing any numbers on your keypad during a telephone call in which you don’t recognise the voice of the caller or it is automated – this could result in a range of problems including being diverted to a premium rate telephone number and you will be charged a lot of money per minute.